AI assistants for every corner of specialty retail.

Today. A single store can only see itself. There's no way to know whether its pricing, margins or mix are in line with the market, until the difference shows up in the bank balance.

How Quilt solves it. Industry Insights shows owners how their pricing, margins and mix compare with the market. AI calls out what stands out and summarizes what to do about it.

Why only Quilt. Quilt sees pricing, margin and sell-through across thousands of stores, vertical by vertical. No single store can see that, and no newcomer can buy it.

Today. Owners pay staff to read a sheet of paper and punch numbers into the system, one SKU at a time. One pet retailer put it at 14 hours a week. Vendors' item names never match the store's own, and every typo becomes an inventory error that surfaces weeks later, at the register.

How Quilt solves it. Snap a photo or upload the file. AI reads every line, matches it to the store's own items, and builds the purchase order or receiving order. It learns each vendor's naming as it goes, so it gets faster and more accurate with every invoice.

Why only Quilt. Anyone can point a camera at paperwork. Quilt has direct integrations and product data from the vendors themselves, built over years of working with them. So the items come in right, not roughly right.

Today. Thrift and resale stores run on volunteers and entry-level staff who have to price whatever came in overnight and get it onto the floor. Without an expert in the room, a pair of vintage Jordans gets the same $15 tag as any other used sneakers, and a $2,000 item walks out the door.

How Quilt solves it. Staff take a photo. AI identifies what the item actually is, then prices it from real sales data: what that item has sold for, not what it looks like at a glance. Confident pricing for donations and trade-ins in seconds, from anyone on the floor.

Why only Quilt. Quilt already knows how each store prices its categories, and that varies from one vertical to the next. A third-party tool would have to be configured piece by piece just to learn what the system already knows.

Today. Retailers call and call, and customers don't pick up. Every pickup reminder, repair update and payment chase pulls someone off the floor. Jewelers on sales calls name this one unprompted.

How Quilt solves it. Texts go out at exactly the moments staff used to dial: repair done, pickup reminder, grooming due, pay-by-link. When someone does need to write a message, AI drafts it. Bulk SMS reaches every customer already in the system. No export, no import, no duplicates.

Why only Quilt. It all happens inside the system of record. There's no third-party texting tool to pay for, bolt on and babysit. Staff send messages and read the replies in the one system they already work in.

Today. Most retailers let their Google Business Profile sit. Bad reviews go unanswered, good ones go unthanked, and the next customer reads both before they ever walk in.

How Quilt solves it. Reviews land directly in the POS. AI drafts the reply, most useful on the tough ones, and the owner sends. Google rewards businesses that respond, and the next customer reads the reply too.

Why only Quilt. No separate reputation tool to pay for, sync or check. The team answers reviews in the system they already open every morning.

Today. Shoppers go online first, even when they plan to buy in store. Retailers say product content and SEO matter, yet almost none keep up with them. The writing never makes the to-do list, so the website sells a fraction of what the floor does.

How Quilt solves it. One click generates descriptions and SEO content written for the store's specialty products. It brings shoppers to the site and converts them once they arrive.

Why only Quilt. Anyone can paste into ChatGPT. ChatGPT has never seen this store's catalog, its customers, or what sells. Quilt writes with all three in hand, so the owner actually publishes it.

Today. The customer is in a buying mood right now. When the cashier can't answer, the sale walks out the door, and the customer finds the answer on their phone, from a competitor.

How Quilt solves it. Cashier Assistant answers from what's actually on the shelf: pairings, tasting notes, the best bourbon under $100, what's closest to the bottle that just sold out. New hires and weekend staff sell with the owner's knowledge from day one.

Why only Quilt. The answers are tied to live inventory because it lives in the POS. A tool spun up outside the Quilt ecosystem has no way to know what's actually on the shelf.

Today. Every retailer wants their numbers cut their way. Canned reports never quite fit, and a custom one means a support ticket, or a spreadsheet at midnight. And a report still isn't an answer. Retailers say it themselves: the data is there, the insight isn't.

How Quilt solves it. AI pulls the data the way the retailer asked for it and says what it means, so they know what to do next, not just what happened.

Why only Quilt. Every vertical has its own words for vendors, items and margin. After years in these verticals, Quilt speaks them, and surfaces what a generic system would miss.