AI assistants for every corner of specialty retail

What it's like today. A single store only knows its own numbers. There's no way to gauge if pricing, margins, and mix are in line with the market, until the difference shows up in the bank balance.

How Quilt solves it. Industry Insights shows you how your pricing, margins, and mix compare with the market. AI calls out what stands out, and then summarizes what to do about it.

Why only Quilt. Quilt sees pricing, margin, and sell-through across thousands of stores, vertical by vertical. That's not something you can build alone or buy off the shelf.

What it's like today. Owners pay staff to read a paper invoice and punch numbers into the system, one SKU at a time. (One pet retailer spent 14 hours a week!) With manual input, vendors' item names never match the store's own, and every typo becomes an inventory error that surfaces weeks later.

How Quilt solves it. Snap a photo or upload the file. AI reads every line, matches it to the store's own items, and builds the purchase order or receiving order. It learns each vendor's naming as it goes, so it gets faster and more accurate with every invoice.

Why only Quilt. Anyone can point a camera at paperwork. Quilt has direct integrations and product data from the vendors themselves, built over years of working together, which means the items come in right. No almosts.

What it's like today. Thrift and resale stores run on volunteers and entry-level staff who have to price and place items on the floor fast. Without someone who knows the product, a numbered first-pressing White Album gets priced like any other scuffed Beatles LP. The plain sleeve gives nothing away, and a high-dollar item walks out the door for five bucks.

How Quilt solves it. Staff take a photo. AI identifies what the item actually is, then prices it from real sales data, based on what the item has actually sold for, not a best guess. You can be confident that the price is right.

Why only Quilt. Quilt already knows how each store prices its categories, and we know it varies from one vertical to the next. A third-party tool needs weeks of setup just to catch up to what your POS knew on day one.

What it's like today. Retailers call repeatedly, and customers don't pick up. Every pickup reminder, repair update, and payment chase pulls someone off the floor. This is one of the most common challenges jewelers face.

How Quilt solves it. Texts go out at the exact moments staff used to pick up the phone: everything from a guitar repair pickup to a pay-by-link prompt. When a message needs writing, AI drafts it, and bulk SMS reaches every customer already in the system.

Why only Quilt. Everything happens inside the system of record. There's no third-party texting tool to pay for. Staff send messages and read the replies in the system they already work in.

What it's like today. Most retailers let their Google Business Profile sit unmonitored. Bad reviews go unanswered, good ones go unthanked, and the next customer reads both before they ever walk in.

How Quilt solves it. Reviews land directly in the POS. AI drafts the reply and you send. Google rewards businesses that respond, and the next customer reads the reply, too.

Why only Quilt. There's no separate reputation tool to pay for, sync, or monitor. The team answers reviews in the system they already open every morning.

What it's like today. Shoppers search online first, even when they plan to buy in store. Retailers know product content and SEO matter, but almost none keep up with them. The writing never makes the to-do list, so the website sells a fraction of what the floor does.

How Quilt solves it. AI writes a description for every product, including the brand, material, and size. Those are the words people search with, so shoppers can find the pages in search results.

Why only Quilt. Anyone can copy and paste from ChatGPT. ChatGPT doesn't know your store's catalog, your customers, or what sells. Quilt's AI writes with all three in hand.

What it's like today. The customer wants to buy now. The cashier doesn't know the answer to their question. The sale walks out the door, and the customer finds the answer from a competitor.

How Quilt solves it. Quilt's Cashier Assistant pulls answers from your actual inventory: everything from pairing notes to the best bourbon under $100. A new hire can answer like they've worked there for years.

Why only Quilt. Answers are tied to live inventory because it lives in the POS. A tool bolted on from outside the Quilt ecosystem has no way to know what's actually on the shelf.

What it's like today. Every retailer wants their numbers cut their way. Canned reports never quite fit, and a custom one means a support ticket or a late-night spreadsheet. And a report still isn't an answer. You need the insight, not just the data.

How Quilt solves it. AI pulls the data the way you want it and gives a breakdown of what it actually means. Not just what happened last month, but what to do about it.

Why only Quilt. Every vertical has its own industry language for vendors, items, and margin. After years in these verticals, Quilt speaks them and surfaces what a generic system would miss.