Instore Magazine - How Jewelers Can Align Tools With Business Priorities

Learn how tech can help you achieve the best results in three key areas.

OPERATING A JEWELRY store means wearing a lot of hats: you’re a salesperson, marketer, repair coordinator, and inventory manager all in one. Whether you’re focused on building loyalty, staying organized, cutting costs, or improving customer service, your technology tools should be aligned with your business priorities.

Below are three business areas that jewelers like you are consistently focusing on — and how tech can help you achieve the best results.

Managing a Large Inventory? Get Granular.

Whether you’re tracking loose stones, special orders, or finished pieces, today’s shoppers expect fast answers and accurate information. Look for tools that allow you to track product costs, provide details on what’s selling well and what’s not, and supply granular details like gemstone grading or precious metal details. This kind of visibility helps avoid overstocking and keeps high-value items accounted for. When your inventory is being accurately tracked, you’ll spend less time behind the counter and more time servicing your customers.

Tired of Repair Tracking Chaos? Invest in Automation.

If customers are constantly calling for updates on their pieces and you’re sorting through manual forms or bins to find answers, you’re due for a better system. A repair tracking tool that combines status updates and customer notifications can save time for both parties. Implementing such a tool can not only help you deliver a more polished experience, but also build ongoing trust and communication with your customers.

Feeling Out of Control? Get Everything in One Place.

If your day is spent juggling spreadsheets, sticky notes, and different technology platforms, it’s time to simplify. Systems that combine different operational elements like inventory management, custom orders and repairs, transactions, customer data, and reporting can help you see what’s happening across your business. Additionally, during times where sales may be slower, having operations condensed into fewer tools can be easier on your books. When solutions talk to each other, you’re not only able to make better business decisions, but also focus more on interactions with your customers.